Website Customer Terms and Conditions

Access to and use of the information on this website is subject to your acceptance of these site terms and conditions. All bookings made through the site are subject to the relevant booking terms and conditions.

Applicable terms and conditions for all Hummingbird Heymaa Travel contracts

Contracts

All contracts are in USD per room per night and inclusive of all service charge and taxes unless otherwise stated on the rate contract.

Supplementary Charges:

Where the contract states that there is a supplementary charge for Christmas and/or New Year Dinner, these charges are mandatory and will be charged whether they have been requested or not and are regardless of meal plan basis unless otherwise stated on the contract.

Special Offers /Honeymoon Offers

Special offers and Honeymoon offers must be clearly stated on the original booking form. Hummingbird Heymaa Travel reserves the right to charge as per contract if the client has not requested the Special Offer / Honeymoon Offer when making the booking.

Special offers are only applicable for stays between inclusive dates given in the contract or subsequent special offer sheets. In cases of complimentary nights being offered the client must stay for the full duration of the special offer i.e. when staying 7 nights and paying for only five, the client cannot depart after six nights and receive the special offer. Bed tax and meal plans are payable on the free nights unless otherwise stated.

Hummingbird Ground Handling

Ground Handling will be charged at $10 per person, (including infants) on all USD contracts, £5 per person on all GBP contracts and at 8 Euros on all Euro contracts. This payment is mandatory.

Transfers

Transfers between Male and the resort are by speedboat, seaplane or internal flight. Clients transferring by seaplane cannot fly after dark. Seaplane clients arriving on an international flight after 1600hrs will have to overnight at a transit hotel and transfer to their hotel in the morning. Clients transferring by seaplane to the airport to meet an international departure leaving before 0840hrs, will have to transfer the night before and overnight in a transit hotel. Some resorts offer 24 hr transfer services by speedboat; this can be dependant on the weather or number of passengers and operators are requested to contact Hummingbird for confirmation. Internal flight transfers are 24hr hours. Hummingbird cannot be held responsible for flight delays, to either seaplane transfers, speedboat transfers or scheduled flight departures or arrivals.

 Booking Procedures:

All bookings must be requested in writing through our reservations office or website, clearly stating all clients names, child names and ages where appropriate, flight details and special requirements, special offers and any other benefits as stated by the contract / special offer sheets.

On receipt of confirmation, the operator must acknowledge this as correct.

All amendments must be informed to Hummingbird in writing. Name changes will not be accepted.

Cancellation Policy

Cancellation of any booking must be made in writing to Hummingbird reservations department and can only be considered cancelled upon receipt of written cancellation notification from Hummingbird.

Payment Terns and conditions

Hummingbird is bound by Hotel payment policies and therefore all bookings must be paid in full no later than thirty five days before arrival of guests. If payment has not been received by the due date Hummingbird reserves the right to cancel, without notification. 

Christmas and festive period bookings must be paid in full 90 days in advance or the booking will be cancelled with out notification.

Payment must be made before reaching the hotel cancellation policy. Each rate contract will detail the cancellation policy for that hotel; if it happens to be longer than the normal number of days given by Hummingbird for payment, whichever policy requires a longer amount of days before cancellation or payment will be taken as default. Full payment must be received before the cancellation period begins or the booking will be cancelled without notification.

Bookings that are made within the cancellation period must be paid in full before the booking can be confirmed. In the event of any guests arriving to the resort without payment having been made; Hummingbird reserves the right to contact the guest directly for payment.

All amendments must be informed to Hummingbird in writing. Name changes will not be accepted.

Cancellation Policy

Cancellation of any booking must be made in writing to Hummingbird reservations department and can only be considered cancelled upon receipt of written cancellation notification from Hummingbird.

Payment Terns and conditions

Hummingbird is bound by Hotel payment policies and therefore all bookings must be paid in full no later than thirty five days before arrival of guests. If payment has not been received by the due date Hummingbird reserves the right to cancel, without notification. 

Christmas and festive period bookings must be paid in full 90 days in advance or the booking will be cancelled with out notification.

Payment must be made before reaching the hotel cancellation policy. Each rate contract will detail the cancellation policy for that hotel; if it happens to be longer than the normal number of days given by Hummingbird for payment, whichever policy requires a longer amount of days before cancellation or payment will be taken as default. Full payment must be received before the cancellation period begins or the booking will be cancelled without notification.

Bookings that are made within the cancellation period must be paid in full before the booking can be confirmed. In the event of any guests arriving to the resort without payment having been made; Hummingbird reserves the right to contact the guest directly for payment.